REVERSALS AND ADJUSTMENTS:
Automate reversals and adjustments for NSF, ACH and collection requests.
The Reversal and Adjustments workflow allows a mortgage servicer to achieve 95-100% automation for reversal and adjustment operations. Request can be recieved from a variety of sources in any format; including non-sufficient funds and departmental requests. The process determines the original transaction in system of record (e.g. MSP, Mortgage Serv) and modifies the transaction according to the rules and posting logic defined by the servicer. Reversals and Adjustments accounts for the original transaction and re-applies subsequent transactions according to the servicer's suspense rules and posting hierarchy.
Like all Accelaflow process, a before and after snapshot of the loan is maintained for audit and regulatory compliance.